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<label class=" required control-label cf_priority_2240754-label " for="helpdesk_ticket_cf_priority_2240754">When are you sending this project?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_priority_2240754]" id="helpdesk_ticket_custom_field_cf_priority_2240754"><option value="">...</option> <option data-id="73000430564" value="Sending the project now">Sending the project now</option> <option data-id="73000430565" value="Sending the project within the next 4 hours">Sending the project within the next 4 hours</option> <option data-id="73000430566" value="Sending the project within the next 24 hours">Sending the project within the next 24 hours</option> <option data-id="73000430567" value="General question, does not impede sending timeline">General question, does not impede sending timeline</option></select> </div>
<label class=" control-label cf_category_2240754-label " for="helpdesk_ticket_cf_category_2240754">Category</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_category_2240754]" id="helpdesk_ticket_custom_field_cf_category_2240754"><option value="">...</option> <option data-id="73000430568" value="Uploading/Segmenting Contacts">Uploading/Segmenting Contacts</option> <option data-id="73000430569" value="Adding Media/EVT">Adding Media/EVT</option> <option data-id="73000430570" value="Area Code Selection">Area Code Selection</option> <option data-id="73000430571" value="Error Pop Up (attach a screenshot)">Error Pop Up (attach a screenshot)</option> <option data-id="73001008539" value="Data Request">Data Request</option> <option data-id="73001012163" value="URL Issue">URL Issue</option> <option data-id="73000430572" value="Other">Other</option></select> </div>
<label class=" required control-label cf_project_numbers_2240754-label " for="helpdesk_ticket_cf_project_numbers_2240754">List all projects affected</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_project_numbers_2240754]" id="helpdesk_ticket_custom_field_cf_project_numbers_2240754"> </textarea> </div>
<label class=" control-label cf_category664576_2240754-label " for="helpdesk_ticket_cf_category664576_2240754">Category</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_category664576_2240754_73000383846" name="helpdesk_ticket[custom_field][cf_category664576_2240754]"><option value="">...</option> <option value="Add/Remove Admin">Add/Remove Admin</option> <option value="Account Creation Issue">Account Creation Issue</option> <option value="Reactivate Account">Reactivate Account</option> <option value="Invite Texters">Invite Texters</option> <option value="Proactive Outreach">Proactive Outreach</option> <option value="Other">Other</option></select><div class="level_2"><label class="">Sub-Type</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_reason_2240754_73000383846" name="helpdesk_ticket[custom_field][cf_reason_2240754]"><option value="">...</option> </select></div><div class="level_3"><label class="">Result</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_account_election_outcome_2240754_73000383846" name="helpdesk_ticket[custom_field][cf_account_election_outcome_2240754]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_category664576_2240754_73000383846').nested_select_tag({"data_tree":[["Add/Remove Admin","Add/Remove Admin",[]],["Account Creation Issue","Account Creation Issue",[]],["Reactivate Account","Reactivate Account",[]],["Invite Texters","Invite Texters",[]],["Proactive Outreach","Proactive Outreach",[["New Client","New Client",[]],["Account Check In","Account Check In",[]],["Outsource Send","Outsource Send",[["Project Sent","Project Sent"],["Project Not Sent","Project Not Sent"]]]]],["Other","Other",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"73000383846","subcategory_id":"helpdesk_ticket_custom_field_cf_reason_2240754_73000383846","item_id":"helpdesk_ticket_custom_field_cf_account_election_outcome_2240754_73000383846"}); //]]> </script> </div>
<label class=" control-label cf_billing_category_2240754-label " for="helpdesk_ticket_cf_billing_category_2240754">Billing Category</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_billing_category_2240754_73000383847" name="helpdesk_ticket[custom_field][cf_billing_category_2240754]"><option value="">...</option> <option value="Request an Invoice">Request an Invoice</option> <option value="Change Receipt Email">Change Receipt Email</option> <option value="Change/Update Card">Change/Update Card</option> <option value="Cancel/Close Account">Cancel/Close Account</option> <option value="Credit/Refund Request">Credit/Refund Request</option> <option value="Card Failure">Card Failure</option> <option value="Project Funding">Project Funding</option> <option value="Other">Other</option></select><div class="level_2"><label class="">Billing Type</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_billing_type_2240754_73000383847" name="helpdesk_ticket[custom_field][cf_billing_type_2240754]"><option value="">...</option> </select></div><div class="level_3"><label class="">Sub-Billing Type</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_subbilling_type_2240754_73000383847" name="helpdesk_ticket[custom_field][cf_subbilling_type_2240754]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_billing_category_2240754_73000383847').nested_select_tag({"data_tree":[["Request an Invoice","Request an Invoice",[]],["Change Receipt Email","Change Receipt Email",[["Add Email","Add Email",[]],["Remove Email","Remove Email",[]]]],["Change/Update Card","Change/Update Card",[["Change Card","Change Card",[]],["Update Card","Update Card",[]]]],["Cancel/Close Account","Cancel/Close Account",[["Campaign/Election Over","Campaign/Election Over",[["Lost Election","Lost Election"],["Won Election","Won Election"],["Committee","Committee"]]],["Unhappy with Service","Unhappy with Service",[["Platform","Platform"],["Service","Service"]]],["Unhappy with Pricing","Unhappy with Pricing",[]],["Moving to RUP/SWB","Moving to RUP/SWB",[]],["Moving to Another Provider","Moving to Another Provider",[]],["Not a Good Fit for Business","Not a Good Fit for Business",[]],["Other","Other",[["No Response from Client","No Response from Client"]]]]],["Credit/Refund Request","Credit/Refund Request",[]],["Card Failure","Card Failure",[["Acct Subscription","Acct Subscription",[["Regular Acct","Regular Acct"],["TCR Verified Acct","TCR Verified Acct"],["TF Verified Acct","TF Verified Acct"],["Short Code Acct","Short Code Acct"]]],["TCR Subscription","TCR Subscription",[["TCR Verified Acct","TCR Verified Acct"],["TF Verified Acct","TF Verified Acct"]]],["Manual Balance Purchase","Manual Balance Purchase",[["Regular Acct","Regular Acct"],["TCR Verified Acct","TCR Verified Acct"],["TF Verified Acct","TF Verified Acct"],["Short Code Acct","Short Code Acct"]]],["Auto Balance Purchase","Auto Balance Purchase",[["Regular Acct","Regular Acct"],["TCR Verified Acct","TCR Verified Acct"],["TF Verified Acct","TF Verified Acct"],["Short Code Acct","Short Code Acct"]]],["Initial balance charge","Initial balance charge",[]],["Invoice Payment","Invoice Payment",[]]]],["Project Funding","Project Funding",[]],["Other","Other",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"73000383847","subcategory_id":"helpdesk_ticket_custom_field_cf_billing_type_2240754_73000383847","item_id":"helpdesk_ticket_custom_field_cf_subbilling_type_2240754_73000383847"}); //]]> </script> </div>
<label class=" control-label cf_cs10dlc_support_2240754-label " for="helpdesk_ticket_cf_cs10dlc_support_2240754">CS/10DLC Support</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_cs10dlc_support_2240754_73000383848" name="helpdesk_ticket[custom_field][cf_cs10dlc_support_2240754]"><option value="">...</option> <option value="Help Submitting a TCR Application">Help Submitting a TCR Application</option> <option value="Check Status of TCR Application">Check Status of TCR Application</option> <option value="Add an area code to an existing TCR Campaign">Add an area code to an existing TCR Campaign</option> <option value="Cancel TCR Campaign(s)/subscription">Cancel TCR Campaign(s)/subscription</option> <option value="Other">Other</option></select><div class="level_2"><label class="">CS/10DLC Type</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_cs10dlc_type_2240754_73000383848" name="helpdesk_ticket[custom_field][cf_cs10dlc_type_2240754]"><option value="">...</option> </select></div><div class="level_3"><label class="">CS/10DLC Sub-Type</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_cs10dlc_subtype_2240754_73000383848" name="helpdesk_ticket[custom_field][cf_cs10dlc_subtype_2240754]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_cs10dlc_support_2240754_73000383848').nested_select_tag({"data_tree":[["Help Submitting a TCR Application","Help Submitting a TCR Application",[]],["Check Status of TCR Application","Check Status of TCR Application",[["Pending Review","Pending Review",[["Other","Other"]]],["Additional Information Needed","Additional Information Needed",[]]]],["Add an area code to an existing TCR Campaign","Add an area code to an existing TCR Campaign",[]],["Cancel TCR Campaign(s)/subscription","Cancel TCR Campaign(s)/subscription",[]],["Other","Other",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"73000383848","subcategory_id":"helpdesk_ticket_custom_field_cf_cs10dlc_type_2240754_73000383848","item_id":"helpdesk_ticket_custom_field_cf_cs10dlc_subtype_2240754_73000383848"}); //]]> </script> </div>
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